How do I make a reservation for the Vale Pool?

For Hotel Registered Guests, please click here.

For Non-Hotel Registered Guests, please click here.

Where is the pool located?

The pool is located on the fourth floor of The William Vale.

Is the pool heated?

Yes, the pool is heated at 80 degrees.

I am a hotel guest. Do I have to pay to use the pool?

Hotel guests do not have to pay to use the pool, but reservations are required. Each guest is limited to one 3-hour pool reservation slot per day during their stay. Guests’ first and last names must be registered to their room in order to enter the pool.

Can I extend my pool reservation?

Yes by purchasing a premium seating reservation.  Premium seating is available in your choice of a cabana, reclining daybeds, lounge bed or pergola.

What are your hours of operation?

The pool is open from 8am to 8pm, 7 days a week.

What is the pricing for all-day premium seating?

For Hotel Registered Guests, please click here.

For Non-Hotel Registered Guests, please click here.

What are the pool reservation seating time slots?

Chaise lounge chairs are complimentary for guests by reservation only. Guests may make 1 pool reservation per day during their stay. Our time slot reservations allow 15-minute intervals for our housekeeping staff to sanitize pool seating after each guest use.
Time slots are as follows:

8:00am-10:15am

10:30am-1:30pm

1:45pm-4:45pm

5:00pm-8:00pm

All day seating is available for purchase.

For Hotel Registered Guests, please click here.

For Non-Hotel Registered Guests, please click here.

I have a hotel reservation. Can we use the pool before check-in and after check-out?

You are welcome to use the pool as a hotel guest. Pool access is available for hotel guests starting at 8am on the day of their check-in until 10:15am on the day of their check out.  Guests may only book complimentary seating from 8am-10.15am on their check-out date. This ensures guests checking in that day should have full availability to access to the pool prior to their check-in.

Premium seating is available for purchase. Purchase of premium seating provides access for the entire day from 8am to 8pm. Guests may purchase premium seating on the day of their check out if available. 

Can I walk in?

All pool bookings must be reserved in advance.

I'm a hotel guest and my friends who live nearby want to come to the pool. Can they come with me?

Hotel guests cannot bring outside guests with them if they have complimentary reservations (3-hour chaise lounge chair reservations.) If a guest has a premium reservation like a cabana, they can bring outside guests up to the capacity of the seating.  Each guest must be registered when the reservation is made (no swapping of guests is permitted). 

I am not staying at the hotel, but I would like to use the pool. Can I do that?

A limited number of premium seating reservations will be offered to non-guest visitors via Resort Pass. For Non-Hotel Registered Guests, please click here.

Do I have to wear a mask at the pool?

No, guests are no longer required to wear a mask while at the pool.

Is the pool deck sanitary?

Our time slot reservations allow a 15-minute interval for our staff to sanitize pool seating after each guest use.

Do you offer pool memberships?

At this time, we will not be offering pool memberships.

Do you serve food and beverage?

Guests will be able to order online between 8am-11am via the menu here. 

From 11am-7pm, food and beverage options are available poolside.

Can we bring outside food to the pool?

Unfortunately, outside food and beverage is not permitted at the Vale Pool.

I am a guest of the hotel and want to bring my kids to the pool. Can I do that?

Children also staying at the hotel are most welcome at Vale Pool. Children under 16 years of age must be accompanied by an adult at all times. Only registered hotel guests may visit the pool and the number of total guests is limited to the room reservation.

Standard King, Gotham King, and Gotham Queen allows 2 guests to register.

All Suites, Double Double, and Vale Garden Residence room categories allows 4 guests to register.

*Must have first and last name of each guest registered to room for access to the Pool.

Can I bring my pet to the pool?

Service and therapy animals are welcome. However, while in the pool area, animals are strictly prohibited from entering the actual pool.

What is your cancellation policy?

Premium seating can be cancelled by 8am on the day prior to your reservation with no penalty. If a premium seating reservation is not cancelled, and the guest(s) does not show, the full cost of the seating will be charged.

Premium seating booked for Memorial Day, 4th of July, and Labor Day weekends must be cancelled 7 days prior to the date of the reservation to receive a full refund. Any cancellations after this period will result in the full cost of the seating being charged.

Full refunds will be given if the pool is closed for the day due to rain. We will treat any partial closures due to inclement weather on a case-by-case basis, and refund reservations accordingly.

What if the weather doesn’t cooperate?

We will treat any inclement weather on a case-by-case basis, and refund reservations accordingly.

Is there a lifeguard on duty?

Yes. There is a lifeguard daily from 8am-8pm.

Are there showers?

We provide outdoor showers, to rinse off before or after entering the pool. Shampoo, soap, and other beauty products are not permitted. Only 1 guest at a time is permitted to use the shower.

Are there lockers and/or changing rooms?

We do not provide lockers. All guests are responsible for their belongings. We recommend changing in your guestroom.

Are there saunas and hot tubs at the pool?

There are 2 saunas and 2 hot tubs available this summer at the Vale Pool. Reservations must be made to use either amenity.

What is the price for Sauna and Hot tub?

2 types of appointments will be offered:

o    Sauna Only: $60/person for a 45-minute appointment

o    Hot Tub Only: $60/person for a 45-minute appointment

What are the time slots for sauna and hot tub?

For Hotel Registered Guests, please click here.

For Non-Hotel Registered Guests, please click here.

Can I book sauna + hot tub experience at the same time?

No Sauna + Hot Tub appointment will be offered; however, guests may book back-to-back Sauna/Hot Tub appointments to experience both amenities.

Sauna/hot tub appointments can only be booked if the guest has an existing Vale Pool reservation (premium or complimentary seating). Guests who book complimentary seating may only book a Spa appointment during the Vale Pool timeslot they are booked in.

For reservation inquiries:

For Hotel Registered Guests, please click here.

For Non-Hotel Registered Guests, please click here.

What is the price for daypass if I am not staying at the hotel?

Day passes may be purchased by external guests Mon-Thurs only through ResortPass. A limited number of seating options will be offered.

For reservation inquiries, please click here.