How do I make a reservation for Vale Pool?

For Hotel Guests, please click here.

For Non-Hotel Guests, please click here.

Where is the pool located?

The pool is located on the fourth floor of The William Vale.

Is the pool heated?

Yes, the pool is heated at 80 degrees.

I am a hotel guest. Do I have to pay to use the pool?

Vale Pool is open to all hotel guests. Each guest staying at the hotel enjoys a 3-hour swimming session with a reserved terrace chaise lounge. Guests’ full name must be registered to their room booking to have complimentary pool access.

What is the pricing for all-day premium seating?

For Hotel Guests, please click here.

For Non-Hotel Guests, please click here.

Can I extend my pool reservation?

Yes! Full day premium seating, including cabana, reclining daybed, lounge bed or pergola are available for purchase.

What are your hours of operation?

The pool is open from 8am to 8pm, 7 days a week.

What are the pool reservation seating time slots?

Terrace lounge chairs are complimentary for guests by reservation only. Guests may make 1 pool reservation per day during their stay. Our time slot reservations allow 15-minute intervals for our housekeeping staff to sanitize pool seating after each guest use.
Time slots are as follows:

8:00am to 10:15am

10:30am to 1:30pm

1:45pm to 4:45pm

5:00pm to 8:00pm

All day seating is available for purchase.

For Hotel Guests, please click here.

For Non-Hotel Guests, please click here.

I have a hotel reservation. Can we use the pool before check-in and after check-out?

You are welcome to use the pool as a hotel guest. Pool access is available for hotel guests starting at 8am on the day of their check-in until 10:15am on the day of their check out.  Guests may only book complimentary seating from 8:00am to 10:15am on their check-out date. This ensures guests checking in that day should have full availability to access to the pool prior to their check-in.

Premium seating is available for purchase. Purchase of premium seating provides access for the entire day from 8:00am to 8:00pm. Guests may purchase premium seating on the day of their check out if available.

Can I walk in?

Walk-ins are available based on availability.

I'm a hotel guest and my friends who live nearby want to come to the pool. Can they come with me?

Hotel guests cannot bring outside guests with them if they have complimentary reservations (3-hour terrace lounge chairs reservations.) If a guest has a premium reservation like a cabana, they can bring outside guests up to the capacity of the seating.  Each guest must be registered when the reservation is made (no swapping of guests is permitted). 

I am not staying at the hotel, but I would like to use the pool. Can I do that?

Day passes and a limited number of premium seating reservations are available to Non-Hotel Guests.

For Non-Hotel Guests reservations, please click here.

What is the price for a day pass if I am not staying at the hotel?

Day passes can be purchased by Non-Hotel Guests. For Weekends Day Passes and premium seating options, please contact us at [email protected].

Do you offer pool memberships?

At this time, we will not be offering pool memberships.

Do you serve food and beverage?

A refreshing poolside menu of summer bites and cocktails is available. Guests can order from the poolside menu from 11:00am to 7:00pm, please see the menu here.

Can we bring outside food to the pool?

Unfortunately, outside food and beverage is not permitted at the Vale Pool.

I am a guest of the hotel and want to bring my kids to the pool. Can I do that?

Children also staying at the hotel are most welcome at Vale Pool. Children under 16 years of age must be accompanied by an adult at all times. Only registered hotel guests may visit the pool and the number of total guests is limited to the room reservation.

Standard King, Gotham King, and Gotham Queen allows 2 guests to register.

All Suites, Double Double, and Vale Garden Residence room categories allows 4 guests to register.

*Must have first and last name of each guest registered to room for access to the Pool.

Can I bring my pet to the pool?

Service and therapy animals are welcome. However, while in the pool area, animals are strictly prohibited from entering the actual pool. All pets must be on a leash.

What is your cancellation policy?

Premium seating can be cancelled by 8:00am on the day prior to your reservation with no penalty. If a premium seating reservation is not cancelled, and the guest(s) does not show, the full cost of the seating will be charged.

Premium seating booked for Memorial Day, Juneteenth, 4^th of July, and Labor Day weekends must be cancelled 7 days prior to the date of the reservation to receive a full refund. Any cancellations after this period will result in the full cost of the seating being charged.

Full refunds will be given if the pool is closed for the day due to rain. We will treat any partial closures due to inclement weather on a case-by-case basis, and refund reservations accordingly.

What if the weather doesn’t cooperate?

We will treat any inclement weather on a case-by-case basis, and refund reservations accordingly.

Is there a lifeguard on duty?

Yes. There is a lifeguard daily from 8am to 8:00pm.

Are there showers?

We provide outdoor showers, to rinse off before or after entering the pool. Shampoo, soap, and other beauty products are not permitted. Only 1 guest at a time is permitted to use the shower.

Are there lockers and/or changing rooms?

We do not provide lockers. All guests are responsible for their belongings. We recommend changing in your guestroom.

Are there saunas and hot tubs at the pool?

2 saunas and 2 hot tubs are available at the Vale Pool. Advanced reservations are required.

What is the price for Sauna and Hot tub?

2 types of appointments will be offered:

• Sauna Only: $60/person for a 45-minute appointment
• Hot Tub Only: $60/person for a 45-minute appointment

What are the time slots for sauna and hot tub?

For Hotel Guests, please click here.

For Non-Hotel Guests, please click here.

Can I book sauna + hot tub experience at the same time?

Guests can book back-to-back Sauna/Hot Tub appointments to experience both amenities.

A Vale Pool reservation, including premium or complimentary seatings, is required for Sauna/Hot Tub appointments.

Guests can book Sauna/Hot Tub appointments during their scheduled Vale Pool sessions only, including complimentary 3-hour sessions and premium all-day sessions.

For reservation inquiries:

For Hotel Guests, please click here.

For Non-Hotel Guests, please click here.

How can I send gifts/Champagne/food to a guest at Vale Pool?

Our Vale Pool team can happily help you to arrange a special amenity for one of our guests.  Please contact [email protected] for more information.

Please see the Vale Pool menu here.

Please see our summer merch here.

Does Vale Pool have any poolside products?

We do! Clean Conscious Antioxidant Sunscreen Mist by Soleil Toujours, The William Vale Adult and Kids Graphic t-shirts and Denim Hats are available for purchase.

Please see our summer merch here.