What are your hours of operation?
The pool is open exclusively to hotel guests from 8am to 8pm.
Where is the pool located?
The pool is located on the fourth floor of The William Vale.
Is the pool heated?
Yes, the pool is heated at 80 degrees.
I am a hotel guest. Do I have to pay to use the pool?
Hotel guests do not have to pay to use the pool, but reservations are required. Each guest is limited to one 3-hour pool reservation per day during their stay. Options for all day seating is available with the purchase of a premium seat reservation. Premium seating is available in your choice of a cabana, daybed, or pergola. Guests first and last names must be registered to their room in order to enter the pool. To make a reservation, contact [email protected], and we would be happy to assist you.
What is the pricing for all-day premium seating?
Prices are subject to change.
Poolside Cabana accommodates 6 people - $600
Poolside Daybed accommodates 3 people - $400
Poolside Pergola accommodates 2 people - $250
What are the pool reservation time slots?
Chaise lounge chairs are complimentary for guests by reservation only. Reservations are 3 hours long. Guests may make 1 pool reservation per day during their stay. Our time slot reservations allow a 15-minute intervals for our housekeeping staff to sanitize pool seating after each guest use.
Time slots are as follows:
All day seating is available for purchase.
Please contact [email protected] to make your reservations.
I have a hotel reservation. Can we use the pool before check-in and after check-out?
You are welcome to use the pool as a hotel guest. Pool access is available for guests starting at 8am on the day of their check-in until 11am on the day of their check out. Guests may only book complimentary seating from 8am-11am on their check-out date. This ensures guests checking in that day will have full availability to access to the pool prior to their check-in. Reservations are required to access the pool. All pool bookings must be reserved in advance by contacting the front desk or emailing [email protected].
Premium seating is available for purchase. Purchase of premium seating provides access for the entire day from 8am to 8pm. Guests may purchase premium seating on the day of their check out if available. All premium bookings must be reserved in advance by contacting the front desk or emailing [email protected].
Can I walk in?
Vale Pool is exclusive to hotel guests only. All pool bookings must be reserved in advance.
I'm a hotel guest and my friends who live nearby want to come to the pool. Can they come with me?
Hotel guests cannot bring outside guests with them if they have complimentary reservations (3-hour chaise lounge chair reservations.) If a guest has a premium reservation like a cabana, they can bring outside guests up to the capacity of the seating. The outside guest would also be welcome to reserve a premium amenity via ResortPass and join the guest.
I am not staying at the hotel, but I would like to use the pool. Can I do that?
A limited number of premium seating reservations will be offered to non-guest visitors via Resort Pass. Click here for options.
Do I have to wear a mask at the pool?
No, guests are no longer required to wear a mask while at the pool.
Is the pool deck sanitary?
Our time slot reservations allow a 15-minute interval for our housekeeping staff to sanitize pool seating after each guest use.
Do you offer pool memberships?
At this time, we will not be offering pool memberships.
Do you serve food and drinks?
In-room dining food and beverage options will be available to guests for the remainder of the pool season. Guests will be able to order online and select the Pool Deck as their delivery location. You can find the in-room dining menu here.
Can we bring outside food to the pool?
Unfortunately, outside food and beverage is not permitted at Vale Pool. Guests may order in-room dining to the pool deck.
I am a guest of the hotel and want to bring my kids to the pool. Can I do that?
Children also staying at the hotel are most welcome at Vale Pool. Children under 16 years of age must be accompanied by an adult at all times. Only registered hotel guests may visit the pool and the number of total guests is limited to the room reservation.
Standard King, Gotham King, and Gotham Queen allows 2 guests to register.
All Suites, Double Double, and Vale Garden Residence room categories allows 4 guests to register.
*Must have first and last name of each guest registered to room for access to the Pool.
Can I bring my pet to the pool?
Service and therapy animals are welcome. However, while in the pool area, animals are strictly prohibited from entering the actual pool.
What is your cancellation policy?
Premium seating can be cancelled by 8am on the day prior to your reservation with no penalty. If a premium seating reservation is not cancelled, and the guest(s) does not show, the full cost of the seating will be charged.
Premium seating booked for Memorial Day, 4th of July, and Labor Day weekends must be cancelled 7 days prior to the date of the reservation to receive a full refund. Any cancellations after this period will result in the full cost of the seating being charged.
Full refunds will be given if the pool is closed for the day due to rain. We will treat any partial closures due to inclement weather on a case-by-case basis, and refund reservations accordingly.
What if the weather doesn’t cooperate?
We will treat any inclement weather on a case-by-case basis, and refund reservations accordingly.
Is there a lifeguard on duty?
Yes. There is a lifeguard daily from 8am-8pm.
Are there showers?
We provide outdoor showers, to rinse off before or after entering the pool. Shampoo, soap, and other beauty products are not permitted. Only 1 guest at a time is permitted to use the shower.
Are there lockers and/or changing rooms?
We do not provide lockers. All guests are responsible for their belongings. We recommend changing in your guestroom.
Where is The Winter Spa located?
Winter Spa is located on the 11th floor of The William Vale in Williamsburg, Brooklyn. 111 North 12th Street Brooklyn, NY 11249.
When is Winter Spa Open?
Winter Spa is open Thursday – Monday from 1:00 PM – 9:00 PM. The last session will be at 8:05 PM.
What types of treatments are available at the Winter Spa?
Shapehouse will be offering their popular infrared sauna wraps. Using FAR infrared sweat technology to provide a deep, penetrating heat that warms the body from the inside out, resulting in a profoundly cleansing sweat (all while reclining in a comfy bed and catching up on your favorite shows via our Roku TV’s.
What are the benefits of sweat sessions?
Sweating is a natural form of detoxification that helps the body to free itself from contaminates, resulting in weight loss, brighter skin, deeper sleep, and increased energy. Sweating also helps boost endorphins, alleviate migraines, and sooths muscle soreness. It strengthens immunity, and assists with mood improvement, stress relief, and hormone balance.
What is the price per session?
Single Sweat Session - $85 for 55 Minutes
Couple’s Sweat Session - $170 for 55 Minutes
Are reservations required in advance?
Yes, in order to maintain social distancing guidelines, reservations must be made in advance via our booking line. (hyperlink) Please fill out the safety waiver when making your reservation as well here.
What should I wear?
You should dress in comfortable, casual, skin covering clothing. We suggest more cotton, less lycra (so, think pajama bottoms or light sweatpants and a long sleeve t-shirt opposed to skintight items. Breathable fabrics are the name of the game. Your feet also need to be covered, so socks are key.
Should I bring a change of clothing?
Yes, we strongly advise bringing clothing to change into after your sweat is finished, because you’ll probably be drenched.
Where can I change?
Your room will be yours for the duration of your session, with the exception of our host helping you at the beginning and end of your session. Rooms can be used as a changing room as well. Don’t worry. We heavily sanitize after each session!
Is there anyone who should not sweat?
If you have a chronic condition that makes you extremely sensitive to temperature, we recommend checking with your doctor before booking a sweat session. The same advice applies to those who have recently sustained an injury and/or undergone a surgey. If you have hemophilia or take certain medications (including blood thinners), we typically recommend against sweating. Pregnant women cannot sweat. If you have been advised to stay away from heat or have any concerns or questions regarding medical conditions and sweating please talk to your doctor, and also feel free to reach out to us by email at [email protected]
How do I cancel a session?
This link takes you to the Shapehouse booking system, where you may log in to cancel or reschedule your appointment. We ask that you cancel or reschedule at least 24 hours prior to your originally scheduled time. Late cancellations, no-shows and/or late arrivals result in an automatic charge and/or loss of session.
WHERE IS VALE RINK LOCATED?
Vale Rink is located on the 23rd floor rooftop of The William Vale in Williamsburg, Brooklyn. 111 N. 12th Street Brooklyn, NY 11249.
WHEN IS VALE RINK OPEN?
Vale Rink is open seasonally Monday – Sunday with hours of operations as follows:
- Monday - Friday: 2PM - 10PM
- Saturday & Sunday: 12PM -10PM
HOW MUCH DOES IT COST TO SKATE AT VALE RINK?
Admission to Vale Rink is $20 for adults and $12 for children 12 and under.
HOW DO I MAKE A RESERVATION FOR SKATING TIME?
Book your reservation by buying a ticket on our Eventbrite here.
WHAT ARE THE TIME SLOTS?
Each 50-minute reservation can be booked at the top of the hour and half hour.
Saturday & Sunday:
A 10-minute grace period applies to all reservations.
WHAT IF I NEED TO CANCEL MY RESERVATION?
Should your plans change and you need to cancel, please let us know in advance of your scheduled time. We are happy to approve a refund that is requested through Eventbrite prior to your skate session. If you do not cancel in advance and do not show up for your skate session, we will be unable to refund your fee.
MAY I VISIT VALE RINK WITHOUT BOOKING A SESSION?
No, in order to follow social distancing guidelines, every person who visits Vale Rink must book a skating session so we may accurately manage capacity. If you are booking a session for a child, the adult(s) supervising must also book a skating session.
WHAT TYPES OF PAYMENT DO YOU ACCEPT AT VALE RINK?
The Vale Rink only accepts card payments (Visa, Mastercard and Amex). No cash please.
DO YOU HAVE SKATES AND LOCKERS AVAILABLE FOR RENT?
Yes. In fact, skate and locker rentals are included in the price of admission.
WHAT TYPE OF SURFACE IS THE VALE SKATING RINK?
Vale Rink is a holiday skating rink, however, our rink’s surface is not ice! We have partnered with Glice USA, a company that has used new technology to create polymer panels that simulate the glide and feel of ice. The surface is impact absorbent and environmentally friendly!
DO YOU HAVE FIGURE SKATES OR HOCKEY SKATES?
Neither! We use our own brand of Glice skates that are compatible with Glice’s surface.
CAN I BRING MY OWN SKATES?
Yes. However, skates must be sharp and in excellent working condition to be used on our skating surface. Discretion of the Vale Rink team will be final on skate condition.
DO YOU OFFER SKATE SHARPENING?
Unfortunately, no. If you’d like to use your own skates, you need to ensure their sharpness on your own.
IS THERE AN AGE LIMIT TO SKATE?
There are no age restrictions for skating. Children under 13 must be supervised by an adult. Children 6 and under must be accompanied on the rink by an adult.
DO YOU HAVE SKATES FOR SMALL KIDS? WHAT’S THE LARGEST SIZE?
Yes; our smallest size is 25 (EU) – which translates to 9JR for boys and 11JR for girls. Our largest size is 47 (EU) – which translates to a men’s size 13.
DO YOU DO GROUP ADMISSION RATES OR PRIVATE PARTIES?
For large party booking or private party inquiries, email [email protected] for more info!
MAY I BRING MY OWN FOOD AND BEVERAGE TO VALE RINK?
No, unfortunately not.
WHAT IF IT RAINS/SNOWS?
The surface of the rink can handle a certain amount of weather. Rink closures or delays in admission due to inclement weather are subject to the discretion of the supervisor and rink guards on duty.