Dive In

What are your hours of operation?

The pool is open exclusively to hotel guests from 8am to 8pm.

Where is the pool located?

The pool is located on the fourth floor of The William Vale.

Is the pool heated?

Yes, the pool is heated at 80 degrees.

I am a hotel guest. Do I have to pay to use the pool?

Hotel guests do not have to pay to use the pool, but reservations are required. Each guest is limited to one 3-hour pool reservation per day during their stay. Options for all day seating is available with the purchase of a premium seat reservation. Premium seating is available in your choice of a cabana, daybed, or pergola. Guests first and last names must be registered to their room in order to enter the pool. To make a reservation, contact [email protected], and we would be happy to assist you.

What is the pricing for all-day premium seating?

Prices are subject to change.

Poolside Cabana accommodates 6 people - $600

Poolside Daybed accommodates 3 people - $400

Poolside Pergola accommodates 2 people - $250

What are the pool reservation time slots?

Chaise lounge chairs are complimentary for guests by reservation only. Reservations are 3 hours long. Guests may make 1 pool reservation per day during their stay. Our time slot reservations allow a 15-minute intervals for our housekeeping staff to sanitize pool seating after each guest use.
Time slots are as follows:

8:00am-11:00am

11:15am-2:15pm

2:30pm-5:30pm

5:45pm-8:00pm

All day seating is available for purchase.

Please contact [email protected] to make your reservations.

I have a hotel reservation. Can we use the pool before check-in and after check-out?

You are welcome to use the pool as a hotel guest. Pool access is available for guests starting at 8am on the day of their check-in until 11am on the day of their check out.  Guests may only book complimentary seating from 8am-11am on their check-out date. This ensures guests checking in that day will have full availability to access to the pool prior to their check-in. Reservations are required to access the pool. All pool bookings must be reserved in advance by contacting the front desk or emailing [email protected].

Premium seating is available for purchase. Purchase of premium seating provides access for the entire day from 8am to 8pm. Guests may purchase premium seating on the day of their check out if available. All premium bookings must be reserved in advance by contacting the front desk or emailing [email protected].

Can I walk in?

Vale Pool is exclusive to hotel guests only. All pool bookings must be reserved in advance.

I'm a hotel guest and my friends who live nearby want to come to the pool. Can they come with me?

Pool usage is exclusive to registered hotel guests only.

I am not staying at the hotel, but I would like to use the pool. Can I do that?

No, access to Vale Pool will only be provided to hotel guests this season. We will not be offering day passes this season.

Do I have to wear a mask at the pool?

No, guests are no longer required to wear a mask while at the pool.

Is the pool deck sanitary?

Our time slot reservations allow a 15-minute interval for our housekeeping staff to sanitize pool seating after each guest use.

Do you offer pool memberships?

At this time, we will not be offering pool memberships.

Do you serve food and drinks?

Bar service is available daily from 11:00am to 7:30pm.
Food service is available daily from 11:00am to 6:00pm.

Can we bring outside food to the pool?

Unfortunately, outside food and beverage is not permitted at Vale Pool.

I am a guest of the hotel and want to bring my kids to the pool. Can I do that?

Children also staying at the hotel are most welcome at Vale Pool. Children under 16 years of age must be accompanied by an adult at all times. Only registered hotel guests may visit the pool and the number of total guests is limited to the room reservation.

Standard King, Gotham King, and Gotham Queen allows 2 guests to register.

All Suites, Double Double, and Vale Garden Residence room categories allows 4 guests to register.

*Must have first and last name of each guest registered to room for access to the Pool.

Can I bring my pet to the pool?

Service and therapy animals are welcome. However, while in the pool area, animals are strictly prohibited from entering the actual pool.

What is your cancellation policy?

Premium seating can be cancelled by 8am on the day prior to your reservation with no penalty. If a premium seating reservation is not cancelled, and the guest(s) does not show, the full cost of the seating will be charged.

Premium seating booked for Memorial Day, 4th of July, and Labor Day weekends must be cancelled 7 days prior to the date of the reservation to receive a full refund. Any cancellations after this period will result in the full cost of the seating being charged.

Full refunds will be given if the pool is closed for the day due to rain. We will treat any partial closures due to inclement weather on a case-by-case basis, and refund reservations accordingly.

What if the weather doesn’t cooperate?

We will treat any inclement weather on a case-by-case basis, and refund reservations accordingly.

Is there a lifeguard on duty?

Yes. There is a lifeguard daily from 8am-8pm.

Are there showers?

We provide outdoor showers, to rinse off before or after entering the pool. Shampoo, soap, and other beauty products are not permitted. Only 1 guest at a time is permitted to use the shower.

Are there lockers and/or changing rooms?

We do not provide lockers. All guests are responsible for their belongings. We recommend changing in your guestroom.